FAQ for Students Registered with Accessibility Services

All documentation is treated as confidential information and is governed by the Family Educational Rights and Privacy Act (FERPA). All information regarding students registered with Accessibility Services and their documentation is kept in a secure file in Accessibility Services. Information regarding a student’s disability can be released with the student's written permission (signature required). Information may also be shared with other SCTCC professionals on a need-to-know basis when there is a legitimate educational interest.

Students who are 18 years old or older are legally recognized as adults. We encourage students to maintain open communication with their parents because they can be an incredible support system for you. However, it is the student’s responsibility for their own accommodation requests and for making all of their own disability-related decisions.

Students who experience a temporary illness or situation (less than two weeks in duration) are responsible for working directly with their instructors for accommodations. Accessibility Services at SCTCC extends services to students requiring temporary accommodations for over two weeks in duration that may arise from injury, surgery, or other short-term situations. Student’s needs accommodations for two or more weeks should follow the Application for Accessibility Services process.

SCTCC Students with disabilities who qualify for sign language interpreter services will be provided with a qualified interpreter during course/college related services, programs, and activities. It is the responsibility of the student to follow all established procedures for interpreters.

It is important for students to know that scheduling an interpreter may take between a few days and a few weeks to coordinate depending on the type of request. Staff members coordinating interpreter needs will do their best to secure interpreters whenever a request is made, however, late or last-minute requests for services may not always be possible.

Additional Interpreting Needs:

Out of Class Testing: You may qualify for Test Accommodations and you may request to have your tests interpreted outside of the classroom. Interpreter services must be prearranged with the Interpreter Coordinator and your testing time must be scheduled with Accessibility Services at least 3 school days prior to your test.

Additional Class/Lab and Tutoring Hours: Some classes require additional lab hours or you may wish to meet with a tutor in the CAS. You must request an interpreter one week in advance for these additional hours by completing the online See Student Sign Language Request form

Special Requests: An interpreter will be provided for college-related activities. To schedule an interpreter for such events you must complete the online Student Sign Language Request form at least one week in advance of the specified activity. Some examples of college-related activities are special presentations, meeting with teachers, workshops, field trips, and graduation.

Sign Language Interpreters FAQ (Frequently Asked Questions)

What should I do if I am going to be late for a class or am out sick?

If you are late or you do not plan to attend a class, please contact your interpreter as soon as possible. If you do not notify your interpreter of your tardiness, the interpreter will wait for 10 minutes only and then will leave.

What should I do if my Interpreter does not show up?

If the interpreter does not show up for a scheduled appointment:

  1. Wait ten minutes
  2. Leave the classroom and contact the Interpreter Coordinator or Accessibility Services
  3. Return to class. Every effort will be made to make arrangements for a substitute interpreter; however, this is usually not possible on short notice. Attending class could benefit you through written notes and demonstrations.

What is the role of the Interpreter?

  1. The interpreter will sign everything the speaker says and speak everything that is signed in the manner which the speaker or person intended.
  2. Interpreters will not answer questions for the student. The student should direct all questions to the instructor.
  3. Interpreters will keep all information obtained while interpreting confidential. (Exception: If a student is planning to harm self, others or SCTCC property, the interpreter will report this to the appropriate staff)

It is the policy of SCTCC to comply with the provisions of the following (this is not an exhaustive list): The Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, and Minnesota State Board Policy 1B.4. Discrimination of qualified individuals with disabilities on the basis of their disability is strictly prohibited. SCTCC shall make reasonable accommodations to ensure access to programs, services, and activities as required by law. Access means that a qualified individual with a disability will not be excluded from participation in or be denied the benefits of the services, programs, or activities, nor will the individual be subjected to discrimination.

SCTCC encourages students follow the processes outlined below prior to involving resources outside of the college. However, students to have a right to file a complaint directly with the United States Department of Education, Office for Civil Rights.

The procedures outlined here do not apply to academic grade disputes. Grade appeals are handled under a different policy/procedure.

Student complaints regarding allegations of harassment or discrimination are subject to SCTCC and Minnesota State Board Policy 1.B1, Minnesota State Board Procedure 1.B1.1, and should be directed to SCTCC’s affirmative action officer or other designated officials.

Retaliation against a student or toward witnesses providing testimony is prohibited and separate charges may be brought in this type of situation.

Situations Covered

Grievance procedures listed below apply to situations in which a student followed established processes/procedures to request reasonable accommodations for a documented disability and the request was denied or not provided.

Grievance procedures listed below may also be applicable to situations in which the implementation of approved accommodations did not meet his/her specific needs.

Important Note: Grievance procedures must be filed/started within twenty (20) days of the incident. After twenty (20) days, it is the student’s responsibility to provide information/documentation that supports reasoning/consideration for the delay.

Grievance Procedures

Step 1: Students with a grievance/complaint are encouraged to first discuss the concern with involved parties directly, if possible, and to mutually agree upon a resolution.

Step 2: If resolving the concern informally with the involved person is not possible, or a resolution cannot be made, a complaint may be brought forward to Accessibility Services. (If the concern involves a member of the Accessibility Services staff, skip to Step 3.)

Student Support Manager

Accessibility Services Office: 1-454 320-308-5757 or 1-800-222-1009 TTY – users dial MN Relay at 711 Fax: 320-308-5981, Attn: Accessibility Services

Accessibility Services will render a response to the complainant personally and/or in writing within ten (10) working days.

Step 3: If a student still feels he/she has been unduly denied a requested accommodation, the student may file a written appeal to the Vice President for Academic and Student Affairs. To file a written appeal, a student should complete the Student Grievance form and submit the form to:

Vice President for Academic and Student Affairs 1540 Northway Dr. St. Cloud, MN 56303 Office 1-401


Contact Us

Avery Cook
Accessibility Services Coordinator

320-308-5064 or 1-800-222-1009 - TTY users dial MN Relay at 711
Fax:  320-308-5981 Attn: Accessibility Services
Email | avery.cook@sctcc.edu


Dean Wulfekuhle
Accommodations Specialist,
Accessibility Services 
Office: 1-452
320-308-5757 | acc@sctcc.edu


Anne Rhodes, N.I.C., Interpreter Coordinator
Office: 1-454
320-308-5046 | arhodes@sctcc.edu