BUSM2230

Organizations must provide something of value to the customer. The operations function of any organization, be it manufacturing or a service organization, is where inputs from the supply chain get transformed into outputs for its customers. This course looks at organizations as entities that must also match the supply of what they produce with the demand for their product. Students will be introduced to a number of quantitative models and qualitative strategies, which collectively refer to 'the tools of operations management.' Students will recall components such as supply process, evaluating process capacity, estimating, and reducing labor costs, batching, flow interruptions, learn operations, waiting time, scheduling, forecasting, and control mechanisms for management review. This course teaches students how and when to implement the tools of operations management. Student Learning Outcomes

• Apply the process flow of an organization to measuring inventory, flow time, flow rate, and other performance measures.
• Demonstrate the components of process flow by creating a process flow diagram for a business.
• Analyze the process flow diagram to estimate and reduce labor costs and production time.
• Explain the scheduling of the production process as it relates to the focus on meeting demand.
• Recall examples of lean operations.
• Apply risk-pooling strategies to reducing and hedging uncertainty.
• Recall supply chain mitigation and coordination strategies that reduce supply chain and inventory management issues.