ITEC1100

This course will provide practical knowledge of installing and configuring operating systems, including Windows, iOS, Android, Apple OS X and Linux, Microsoft Office (Word, PowerPoint, Excel and Outlook, software installation, and utility management are needed to provide technical support for computer users. It also addresses security and the fundamentals of cloud computing and operational procedures. This course will help students prepare for careers such as Computer Support Specialist, PC Repair Technician, Network Administrator, Network Engineer, Systems Analyst, and Systems Engineer. This course addresses many of the objectives of the CompTIA A+ Essentials (220-902) Certification Exam and completes the preparation for the full A+ certification exam.Student Learning Outcomes

• Identify the basic components of a desktop computer.
• Demonstrate the fundamental use of Microsoft Office products.
• Install operating systems using appropriate methods based on a given scenario.
• Summarize the properties and purpose of services provided by the host network.
• Perform common preventative maintenance procedures using the appropriate OS tools.
• Deploy security best practices on a workstation based on a given scenario.