Your PaperCut Account
 

Managed Print Service Benefits

  • Remote monitoring and automated supply delivery
  • Live 24x5 help desk support
  • Remote support with 97% remediation
  • On-site support
  • Unlimited copier/printer equipment training for staff
  • Proactive monitoring and maintenance of technology systems

How To

FAQs for Students

Printers are available in the computer labs (rooms 1-405 and HSB-117), in the library, student center, TRiO room, and the CAS.

Students are given $4 each semester for printing. The $4 is printer credit only and cannot be used for any other purchases (i.e. copies, books, food, etc.); unused amounts each semester do NOT roll over to the next semester.

You pay for copies using your Cyclone ID card. If you need more than your $4 per semester, you can add funds to your Cyclone ID card at the VTS machine in the commons, the open labs in room 1-405 and HSB-117, Library (Heartland Building), at the campus card office, or online.

Adding money to your student account using the VTS machine
  1. Go to the VTS Station
  2. Click Deposit
  3. Select whether or not you would like a receipt of the transaction
  4. Swipe your card
  5. Insert bills
  6. Click Done
  7. Amount gets added to card and receive receipt (if selected)

No coins or credit cards are accepted. If you need to use a credit card, you can do this at the Bookstore from 9 a.m. – 5 p.m.

If you add your own money on the Cyclone ID card, you CAN use those funds for copies, printing, or anything in the bookstore.

After the balance is gone, students pay the following printing costs:

  • B/W one-sided print: $0.04
  • B/W two-sided print: $0.06
  • Color one-sided print: $0.25
  • Color two-sided print: $0.40

FAQs for Employees

How SCTCC employees can place a service or supply request, copier/printer service or training

When contacting Marco regarding a device please include: Serial Number (Marco ID #), Make & Model, Location, Contact Person Name & Number, Description of service or supply requested

  • Please complete an IT work request if you wish to move a printer. We cannot move or deploy a printer without doing paperwork with Marco, changing software configurations and network settings.
  • Printer placement and deployment will be reviewed every 90 days.
  • You can now print wirelessly to SCTCC printers without being attached to the network via a cable.
  • The networked copiers/printers default to duplex (2-sided) printing. You can still print one-sided copies by selecting one-sided printing in your print options.
  • The networked copiers/printers default to black and white prints. You can print color as needed (on color devices) by selecting color printing in your print options.
  • If you or your department owns/rents a LaserJet printer, MFD or MFP: Please do not renew any maintenance contract or order toner from your usual vendor. All copiers and printers on campus will now be under Marco’s copier and printer services program.