Skip to main content
SCTCC logo

Secondary navigation

    • Student Services
    • Quick Guide
    • Email
    • D2L Brightspace
    • eServices
    • Library Catalog
    • Navigate
    • BOOKStore
    • Class Schedules
    • Employee Resources
    • Academic Calendar
    • Employee Directory
    • Email
    • Faculty eServices
    • D2L Brightspace
    • Navigate
    • Technology Support
    • Quick Guide
    • Cyclones Athletics
    • Foundation
    • Get Involved
    • Ways to Give
  • Events
  • Select Language

Main navigation

  • Degrees & Programs
    • Business, IT, & Education Programs
    • Health Sciences & Nursing Programs
    • Liberal Arts & Transfer Studies
    • Trades in Construction
    • Trades in Manufacturing
    • Trades in Transportation Repair
    • All Degrees & Programs
    • Career & Program Finder
    • Degree and Certification Options
    • Programs for High School Students
  • Admissions
    • How to Apply
    • Tour SCTCC
    • Request Information
    • Course Placement & Testing - Accuplacer
    • eOrientation & Registration
    • Records & Registration
    • Change your Program Status
    • Admissions Forms
    • Meet our Admissions Staff
    • Express Enroll at SCTCC
    • Summer Session at SCTCC
  • Tuition & Aid
    • Applying for Financial Aid
    • Tuition & Fees
    • Scholarships
    • Payments & Policies
    • Paying Your Bill with Financial Aid
    • Types of Aid
    • Forms & Resources
    • Maintaining Financial Aid Eligibility
    • Veterans & Military Aid
  • Student Stuff
    • Academic
    • Quick Guide for SCTCC Students
    • Student Resources
    • Campus Life
    • Cyclones Athletics
    • Student Handbook
    • Just Report It
  • About Us
    • Contact Us
    • Visit Us
    • About SCTCC
    • News, Stories, & Events
    • Leadership
    • Community, Culture, and Institutional Climate
    • Accreditation at SCTCC
    • Careers at SCTCC
  • Community & Training
    • Customized Training
    • Community, Culture, and Institutional Climate
    • Ways to Give
    • SCTCC Foundation
    • Community Dental Clinic
    • The Northway Group
    • Youth Programs & Camps
  • Home
    • Employee Resources
      • Human Resources
      • Technology Support for Faculty and Staff
      • Quick Guide for SCTCC Employees
      • Document Accessibility
      • D2L Brightspace for Faculty
      • Student Concern Process
      • Center for Teaching and Learning
      • Faculty Guides
      • Teaching Continuity Plan

Student Concern Process

  • Home
  • Employee Resources
  • Home
    • Employee Resources
      • Human Resources
      • Technology Support for Faculty and Staff
      • Quick Guide for SCTCC Employees
      • Document Accessibility
      • D2L Brightspace for Faculty
      • Student Concern Process
      • Center for Teaching and Learning
      • Faculty Guides
      • Teaching Continuity Plan

Where to Go for Help with Student Concerns

Academic, Financial, or Related Issues

  • First point of contact: Faculty
  • Second point of contact: Academic deans
  • Policy: SCTCC Student Handbook
  • Form: Student Petition Form
  • Contact: Registrar Lisa Miller
    • 320-308-6521
    • lmiller@sctcc.edu
  • Policy: Satisfactory Academic Progress
  • Form: Satisfactory Academic Progress Appeal Form
  • Contact: Financial Services
    • 320-308-5961
    • financialaid@sctcc.edu
  • Policy: SCTCC Student Handbook
  • Form: Student Petition Form
     

Behavior and Student Conduct Issues

First point of contact: Vice President of Community, Culture, and Institutional Climate & Title IX Coordinator Alberto Ramos (320-308-5998, alberto.ramos@sctcc.edu)

  • Protocol: Bias Incident Response Protocol
  • Form: Bias Incident Reporting Form

First point of contact: Vice President of Community, Culture, and Institutional Climate & Title IX Coordinator Alberto Ramos (320-308-5998, alberto.ramos@sctcc.edu)

  • Policy: Equal Opportunity and Nondiscrimination in Employment and Education
  • Form: Discrimination, Discriminatory Harassment, and Retaliation Complaint Form

First point of contact: Vice President of Community, Culture, and Institutional Climate & Title IX Coordinator Alberto Ramos (320-308-5998, alberto.ramos@sctcc.edu)

  • Policy: Sexual Misconduct Policy
  • Form: Sexual Misconduct Reporting Form 

First point of contact: Director of Student and Academic Support Services Kerby Plante (320-308-5920, kplante@sctcc.edu) 

  • Policy: SCTCC Student Code of Conduct
  • Form: Student Conduct Report

Service-Related Issues

First point of contact: Accessibility Services Coordinator Avery Cook (320-308-5064, acc@sctcc.edu)

  • Policy: General Accessibility Services Policy
  • Form: Accessibility Services Application

First point of contact: Vice President of Student Affairs Andrew Pflipsen (320-308-5580, andrew.pflipsen@sctcc.edu)

  • Policy: Complaint and Grievance Policy
  • Form: Student Grievance Form

First point of contact: Registrar Lisa Miller (320-308-6521, lmiller@sctcc.edu)

  • Policy: Student Data Practices Policy  
  • Form: General Concern Reporting Form

First point of contact: Student Support Manager Carly Reyes (320-308-5096, carly.reyes@sctcc.edu)

  • Form: CARE Team Referral

First point of contact: Vice President of Community, Culture, and Institutional Climate & Title IX Coordinator Alberto Ramos (320-308-5998, alberto.ramos@sctcc.edu)

  • Form: Pregnant and Parenting Referral

First point of contact: Safety and Security (320-308-5700 for non-emergencies, safety@sctcc.edu)

First point of contact: College Information Officer Denise DeJulliannie (320-308-5177, denise.dejulliannie@sctcc.edu)

  • Policy: Acceptable Use of Computers and Information Technology Resources Policy

Key Contacts

Administration

Front of SCTCC

Accessibility Services

acc@sctcc.edu
320-308-5757

Northway 1-454

1540 Northway Drive
St. Cloud, MN 56303

Avery Cook

Avery Cook

Accessibility Services Coordinator

avery.cook@sctcc.edu
(320) 308-5064 or (800) 222-1009 - TTY users dial MN Relay at 711

1-448

Kerby Plante

Kerby Plante

Director of Student & Academic Support Services

KPlante@sctcc.edu
320-308-5920
100 dollar bills with grad cap

Financial Services

financialaid@sctcc.edu
320-308-5961

Northway 1-401

1540 Northway Drive
St. Cloud, MN 56303

SCTCC logo

Lisa Miller

Registrar

LMiller@sctcc.edu
320-308-6521

1-401H

SCTCC logo

Lori Ellering

Senior Director of Safety and Security, Interim

lori.ellering@sctcc.edu
320-308-5810

1-131

Carly Reyes

Carly Reyes

Student Support Manager

carly.reyes@sctcc.edu
320-308-5096
Alberto Ramos headshot

Alberto Ramos

Vice President of Community, Culture, and Institutional Climate

alberto.ramos@sctcc.edu
320-308-5998

Northway 1-327

Andrew Pflipsen

Andrew Pflipsen

Vice President of Student Affairs

andrew.pflipsen@sctcc.edu
320-308-5580

Northway 1-401

Policies

Acceptable Use of Computers and Information Technology Resources Policy

Bias Incident Response Protocol

Complaint and Grievance Policy

Equal Opportunity and Nondiscrimination in Employment and Education

General Accessibility Services Policy

Satisfactory Academic Progress

SCTCC Student Handbook

SCTCC Student Code of Conduct

Sexual Misconduct Policy

Student Data Practices Policy 

students walking outside door one with fall colors visible

Education That Matters

Apply for Free
Tour Campus
Request Info
Any SCTCC student with a disability that impacts their education or ability to fully participate on campus is eligible to apply for Accessibility Services.
SCTCC logo
Instagram Facebook LinkedIn YouTube

1540 Northway Drive
St. Cloud, MN 56303

+1 (800) 222-1009
recruitment@sctcc.edu
Accessibility Statement
Careers at SCTCC
Campus Hours, Directions & Maps
Contact Us
Intranet - Employee Portal
Just Report It
Nondiscrimination Policy
Online Privacy
Request for Proposal
Safety & Security
©2022-25 - St. Cloud Technical & Community College | Accredited by the Higher Learning Commission
St. Cloud Technical & Community College, a member of Minnesota State